Privacy & Security

This privacy policy sets out how ALWAYS COLLECTABLES uses and protects any information that you give ALWAYS COLLECTABLES when you use this website.

ALWAYS COLLECTABLES are committed to protecting your personal information in accordance with the Australian Privacy Principles featured in the Privacy Act 1988 as well as other applicable legislation (as at 15 June 2018).  Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this Privacy Statement.

ALWAYS COLLECTABLES may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 June 2019.

What information do we gather?

In the course of our business, we will acquire and retain personal information/data from our clients/customers including, but not limited to:

• Name
• Address
• Email address
• Phone number
• Collecting interest
• Information about the goods or services you have ordered
• Information from enquiries you have made
• Communications between us; and
• Credit card information.

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

We do not disclose or share this data to third parties and will only use any such data acquired for our dealings with you, in accordance with the Australian Privacy Principles.

Safety & Security

ALWAYS COLLECTABLES are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable industry standard physical, electronic and managerial procedures to safeguard and secure the personal information we collect online, such as firewalls. However, “perfect security” does not exist on the Internet.

ALWAYS COLLECTABLES uses a SSL Certificate which is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and the browser remains private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. In order to be able to generate an SSL link, a web server requires an SSL Certificate. Instant SSL is such a Certificate, and when installed, can be used to create secure links to protect transactions, passwords and personal details.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to provide details of your complaints to geoff@alwayscollectables.com.au We take complaints very seriously and will respond shortly after receiving written notice of your complaint.