Returns and Exchanges

• We offer a full money back guarantee.
• You have 7 days from receipt of your order to advise us that you wish to return that order.
• If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
• You will be responsible for paying for your own shipping costs for returning your item.
• Our shipping costs are non-refundable. If you receive a refund, the cost of shipping from our store will be deducted from your refund.

We want you to be entirely satisfied with every purchase made from ALWAYS COLLECTABLES and we are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract);

• Please contact us within 7 days from the day after the delivery day
• Contact us via Email or in writing
• Return the products with original packaging and labels within 14 days of receipt.
• To be eligible for a return, your item must be unused and in the same condition that you received it together with a copy of your original receipt (proof of purchase).
• We recommend that all items returned to us be sent by Australia Post (Registered Post with tracking and signature) as a minimum.
• We don’t guarantee that we will receive your returned item.
• If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
• Provide your full return address with telephone number and email address.

To return your product, you should mail your product to: Always Collectables, PO Box 92, Briar Hill, Victoria, Australia 3088.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@alwayscollectables.com.au and then send your item to:

Always Collectables, PO Box 92, Briar Hill, Victoria, Australia 3088.